Product Support

If you should encounter a technical problem or question and require assistance, you may use one of the following methods to obtain help:

Online Support Forum

Our online community support forum contains thousands of answers to commonly asked questions.

Visit the NeoSoft Support Forum

Many issues can be resolved by simply searching the forum. It's likely that your question has already been asked and answered somewhere on the forum. If not, you can always sign up for an account and post a question yourself. Most questions are answered either by an experienced user or our support staff within 24 hours.

Email Support

You may obtain support via email by using the link below:

Contact Us

This is often the most efficient method of obtaining technical support. If your question is complex, please include as much information as possible. If your question is about unusual software behavior, possible bugs, etc., please include a list of steps that we can use to reproduce the problem. The ability to reproduce a problem is usually critical to finding a solution. Screen captures can also be very helpful when your question involves unexpected behavior or error messages. The more information you can provide, the easier it will be for us to help you.

Telephone Support

Telephone support is available to registered users during normal business hours by calling the number below:

541-389-5489

When contacting technical support, please have your software registration code (if applicable), software version number, Windows version and a detailed description of the problem and how to reproduce it.

Postal Mail Support

You may also obtain support through regular mail by writing to:

NeoSoft Corporation
Post Office Box 5667
Bend OR 97708-5667
U.S.A.

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