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Contacting technical support.... - Contacting technical supp

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Contacting technical support....

Postby Neosoft Support » Wed Jul 14, 2004 9:31 am

Hi Chris,

The basic version of QuikMenu ($45) also includes the File Manager. QuikMenu's File Manager is a separate program (QMFile.exe) and can be used by itself as a stand-alone utility without the QuikMenu shell.
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Contacting technical support....

Postby Kabuto » Wed Jul 14, 2004 9:19 pm

Yes, but since I like that File Viewer so much --- by the way, has it been updated since version 1.2a while a part of QuikView? --- I'd have to get the Pro version so I had the complete thing.

Honestly, I think that you could generate some extra sales by breaking up QuikView into separate components - each for $10 to $30. Not everybody needs the entire suite for $70, but I bet that a lot of people would like the File Manager, File Viewer, Task Manager, Alarm Clock, Text Editor, etc... separately.

Next time, whem someone needs an Alarm Clock or a File Manager, they will consider your company's version, instead of bypassing your suite altogether. Am I making sense? What I'm saying is that all parts of QuikView seem to be really well done, but not everyone who is looking for a simple Alarm Clock is going to spend $70 (or even $45) on the whole suite of utilities.

Anyway, I am not trying to talk you into anything here - I'm just suggesting an idea for your company to consider. :)

Chris

ps - I sent you the Error Message attachment that you asked for.

(Edited by Kabuto at 12:22 am on July 15, 2004)


(Edited by Kabuto at 12:24 am on July 15, 2004)
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Postby HPW » Tue Jun 21, 2005 11:57 am

Just tried to contact tech-support but got:

Code: Select all
   ----- The following addresses had permanent fatal errors ----- <tech@neosoftware.com>
    (reason: 550 mail05: Host 212.7.152.117, error: R5.1)

   ----- Transcript of session follows -----
... while talking to mail.neosoftware.com.:
>>> DATA
<<< 550 mail05: Host 212.7.152.117, error: R5.1
550 5.1.1 <tech@neosoftware.com>... User unknown
<<< 503 valid RCPT command must precede DATA


Code: Select all
   ----- The following addresses had permanent fatal errors ----- <info@neosoftware.com>
    (reason: 550 mailinc04: Host 212.7.152.117, error: R5.1)

   ----- Transcript of session follows -----
... while talking to mail.neosoftware.com.:
>>> DATA
<<< 550 mailinc04: Host 212.7.152.117, error: R5.1
550 5.1.1 <info@neosoftware.com>... User unknown
<<< 503 valid RCPT command must precede DATA


What's wrong?
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Postby Wrangler » Tue Jun 21, 2005 4:15 pm

Hans, try sending a message without return receipt. The line:

<<< 503 valid RCPT command must precede DATA

could be a clue. It could be Dave's mail server wants the command before the data, and your email client isn't giving it what it wants. It will come back anyway if there is a problem, without the return receipt function being used.

Don't know. Worth a try.
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Postby HPW » Tue Jun 21, 2005 10:23 pm

Hm, have not changed anything and it has worked in the past.
Will further check.
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Postby Neosoft Support » Wed Jun 22, 2005 12:00 pm

Hello Hans-Peter,

Our server was down briefly yesterday morning, so if you attempted to send your message at that precise time, it may have bounced back. We received two messages from you today, so it's seems to be working fine now. Sometimes, parts of the Internet just go down for no apparent reason. It happens to everyone.
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Postby HPW » Wed Jun 22, 2005 12:25 pm

The 2 messages were from my office account, but your explanation for my previous fails seems to be the real reason.
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