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Totally shocked

PostPosted: Fri Jan 05, 2018 2:55 pm
by BRobinsonS
I have 2 apps from which I print envelopes.

I have a Brother MFC-J470DW inkjet printer (for colour) and a Brother HL-5140 Laser Printer.
One app is a specific envelope printing app with option to print with a logo or not.
The other app is a membership app to print envelopes to members which includes a logo.

If I print to the Inkjet the logo gets cut off on the left side.
If I print without a logo the return address gets cut off on the left side.
I have tried adjusting margins with Report Designer with the same results.

If I print to the laser printer, it prints correctly.

I haven't had to print envelopes for a while so I was totally shocked when this happened.

Has anyone else experienced this and is there a solution?

Re: Totally shocked

PostPosted: Thu Jan 11, 2018 7:11 pm
by Neosoft Support
Most (all?) inkjet printers cannot print anything within 1/2" of the bottom edge (the trailing edge) of the paper.

Re: Totally shocked

PostPosted: Sat Jan 13, 2018 2:37 pm
by BRobinsonS
I adjusted the return address with/without logo to more than 1" from left side on #10 envelopes.

Strangely enough the envelope prints properly on Epson printer at an office but not on Brother MFC-J470DW at home.

Thank you for your reply.