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Re: NeoBookPDF - unknown error

PostPosted: Tue Dec 31, 2013 11:26 am
by Neosoft Support
Can you try the following:

1. Make sure NeoBook is closed.

2. Select the "Run" command from the Windows Start menu.

3. Enter the following command:

regsvr32.exe "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll"

4. Click OK.

5. Start NeoBook and test the PDF plug-in.

Re: NeoBookPDF - unknown error

PostPosted: Thu Jan 02, 2014 6:40 am
by Cipolla
Hello Dave,

AcroPDf.dll exists.

When registering the AcroPDF.dll the following error apears: (only german)

[Window Title]
RegSvr32

[Content]
Das Modul "C:\Programme\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll" wurde geladen, der Aufruf an "DllRegisterServer" ist jedoch mit dem Fehlercode 0x80070005 fehlgeschlagen.

Weitere Informationen zu diesem Problem stehen Ihnen online zur Verfügung. Suchen Sie nach dem Fehlercode.

[OK]


In addition:

On two other customer PCs same error wit NeoBook PDF plugin. One has PDF 10.1.8, the other 11.0.4. Both running windows 7.

Re: NeoBookPDF - unknown error

PostPosted: Thu Jan 02, 2014 9:33 am
by Neopasti
Hatte das gleiche Problem,auch der Fehlercode war derselbe.
Adobe beide Versionen deinstalliert-->Acrobat Reader installiert(neuste Version)
und funktioniert.

Google Translation:
Had the same problem, and the error code was the same. Adobe uninstall both versions -> Acrobat Reader installed (latest version)
and works.

Viel Glück

Re: NeoBookPDF - unknown error

PostPosted: Thu Jan 02, 2014 12:01 pm
by Neosoft Support
This seems to be a common problem. The link below contains a potential solution:

http://www.fastdllfixes.com/dll-fixes/fix-acropdf-dll-error-dllregisterserver-failed-error-code-0x80070005/

Re: NeoBookPDF - unknown error

PostPosted: Mon Jan 06, 2014 11:48 am
by Neosoft Support
Has anyone had a chance to try out the solution posted above?

Re: NeoBookPDF - unknown error

PostPosted: Mon Jan 06, 2014 11:56 am
by CN_Iceman
Only for information...
I've talked to several users of some of my programs that use the PDF plugin and none of them have had problems.
I have also tested on several computers with Windows XP (32 bit), Windows 7 (32/64bit) and Windows 8.1 (64bit) and I could not reproduce the problem.

Sorry about that.

Re: NeoBookPDF - unknown error

PostPosted: Tue Jan 07, 2014 3:29 am
by Cipolla
Neosoft Support wrote:Has anyone had a chance to try out the solution posted above?


Yes Dave, i did the fix of the link, but same error. I also did deinstall and install Adobe reader. Same error... :(

Maybe something with my windows setup...

Re: NeoBookPDF - unknown error

PostPosted: Tue Jan 07, 2014 11:32 am
by Neosoft Support
Thanks for the information Jose. That's very helpful.

Cipolla: The error message you received when attempting to manually register the AcroPDF.dll essentially means "ACCESS DENIED." The security configuration of your PC is preventing you from registering the DLL. Did you try running the command as an administrator?

1. Click on Start and type cmd in the Search box
2. Right-click on the Command Line search result and select Run as Administrator
3. Click Continue
4. In the Command Line window enter the following:

regsvr32.exe "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll"

Re: NeoBookPDF - unknown error

PostPosted: Fri Jun 13, 2014 9:11 pm
by Skywalker
I've always had problems with Adobe Reader or any Adobe Product for that matter.
I have so many clients that us different PDF readers.
I use an alternative way to view them in Neobook via a WebBrowser object and use Action Command SetObjectFileName.
This uses the Users default browser pdf plugin and if one does not exist then it will redirect advising User to install a PDF browser plugin or to download and save the PDF.

Code: Select all
SetObjectFileName "WebBrowser1" "[PubDir]NeoBook.pdf"


I know it's not a fix but it works great for those many PDF readers out there.

Re: NeoBookPDF - unknown error

PostPosted: Sat Jun 14, 2014 10:45 am
by Neosoft Support
That's a good workaround. Thanks for sharing it with us.