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What is the meaning of these messages?

PostPosted: Wed Dec 09, 2015 6:51 pm
by carlos torres
Dear NBK team:

TIA

I'm getting some error message, and obviously I don't know what they mean:
1 -
Access violation at addres 67FF6F14. Read of address 67FF6F14

2 -
Exception EInvalidPointer in module NeoBookPDF.nbp at 00002C72


It never happen before in any app/program that I made.

I will appreciate your help or suggestions.
Regards,
carlost

Re: What is the meaning of these messages?

PostPosted: Thu Dec 10, 2015 7:39 pm
by Neosoft Support
It looks like a bug in the NeoBookPDF plug-in. It's possible that Adobe released an update that changed something that the PDF plug-in depends on to function. Do you know what version of Acrobat Reader is installed on your PC?

Re: What is the meaning of these messages?

PostPosted: Fri Dec 11, 2015 1:45 am
by CN_Iceman
The same thing happening to me.
I thought the problem was that I have Acrobat Pro (v11.0.13.17) instead of Acrobat Reader, but just checked on another computer with Acrobat Reader DC (v2015.009.20069) and those error messages also appear me.

Re: What is the meaning of these messages?

PostPosted: Sat Dec 12, 2015 5:38 am
by CN_Iceman
Definitely, the problem is with the new version of Adobe Acrobat. I downloaded the 11 version and everything is back to normal.

To download older versions of some programs I recommend the web: http://www.oldversion.com
Here are all versions of Adobe Acrobat Reader: http://www.oldversion.com/windows/acrobat-reader/

NOTE: First you have to uninstall Adobe Acrobat Reader DC, and when installing the v11, I recommend disabling automatic updates!!.

Re: What is the meaning of these messages?

PostPosted: Mon Dec 14, 2015 7:03 pm
by Neosoft Support
Thanks Adobe! :x

I think this can probably be fixed. I will look into it.

Re: What is the meaning of these messages?

PostPosted: Tue Dec 15, 2015 7:21 am
by CN_Iceman
Neosoft Support wrote:I think this can probably be fixed. I will look into it.

Thanks Dave.

Re: What is the meaning of these messages?

PostPosted: Sat Dec 19, 2015 3:22 pm
by Neosoft Support
A minor update to NeoBookPDF is available for download below:

http://www.neosoftware.com/nbwplugins.html#plugins

Version 1.2 should fix the error messages that appear when using the latest version of Acrobat Reader.

Re: What is the meaning of these messages?

PostPosted: Sun Dec 20, 2015 12:15 am
by CN_Iceman
It works!!!
Thanks again Dave.